FAQ

COVID-19 response

05/27/2020

While the world adjusts to unprecedented uncertainty and challenges, small businesses like ours are rallying to adapt. Our partners' safety is essential, and they are practicing social distancing while making your custom pieces. We are currently able to keep our regular lead times, but there might be some shipping delays. 

We appreciate your patience and understanding, and we thank you for your support during these trying times. Don't hesitate to reach out to us if you have any questions. Please stay safe and take care of each other.

About our furniture

Compatible IKEA furniture

Which IKEA furniture does Norse support?

We make doors, top panels, side panels, legs, knobs, and pulls for Besta cabinets and TV stands, and drawer fronts for Malm dressers and nightstands.

 

How will I know what IKEA system I have or should get?

In our Buying Guide you’ll see illustrations and sizes of all IKEA furniture we support. 

 

Is Norse collaborating with IKEA?

No. IKEA is a trademark of Inter IKEA Systems B.V., and Norse Interiors is not affiliated with Inter IKEA Systems B.V. or Inter IKEA Systems B.V.’s trademarks. We just love IKEA for its quality and modularity, and we want people to be able to personalize their storage solutions. Trade names are solely used to describe the services provided.

Besta storage cabinets and TV stands

What do I need to buy from IKEA?
Besta frame/s (without doors), hinges, and interior pieces like shelves. Please see our Buying Guide for detailed information.

Do you make doors and drawers for Besta?

We make the 15" and 25" doors. Our small doors can be used as both doors and drawer fronts.

 

What are the doors, sides, and tops made of?

We make our fronts in sustainable MDF wood, which we give a satin sheen paint finish for long-lasting pieces with a luxe feel. We use conversion varnish, which is more durable and slightly more elastic than a lacquer.

MDF is an engineered wood that lends exceptional strength and ensures the product’s structural integrity over time. The top and side panels are 1/4" for a sleek appearance, and the doors are 3/4" thick, providing the necessary sturdiness. 

 

Why do I have to decide Left or Right doors?

IKEA's base cabinets are very modular, allowing you to make pieces of furniture as long as you want, and open in both directions. If a door has its hinges on the left side, it's marked as (L), and swings to the left.

 

What are side and top panels, and do I need them?

You don't have to get the sides and top, but they create a beautiful second skin so that all pieces, including the doors, match, making your furniture look like one uniformed unit. 

 

What tools do I need for assembly? 

Our doors are pre-drilled for you to add hinges, just as you would if you had bought the doors at IKEA. Buy the hinges at IKEA, and use a regular screwdriver to attach the doors. We include a mounting solution, which is a simple, but super strong adhesive to attach the panels to the IKEA system.

Our fronts aren’t predrilled because we want to give you the option to add knobs or pulls at your chose position. You can, however, add pre-drilled holes to your order.

All products come with easy assembly instructions, and to see how it's done, check this assembly video. If you don't want to assemble it yourself, please contact one of our partners.

 

How can I adjust the hinges? 

Not all floors are perfectly level, which is why you might need to adjust the hinges to level the doors. IIKEA's hinges are adjustable in height, depth, and width by loosening or tightening the three screws on the hinge, which are not used to attach it to the frame. With small adjustments, you will achieve a perfectly leveled result, as you can see in this video and blog post.

 

Do the tops for the TV stand have a cut-out for cords?

The top itself does not have a cut-out for cords, but you can still use the cord outlets at the back of the TV stand.

 

What is the DIY and Raw finish?

We created the "DIY" finish, for the ultimate level of customization. We prime the doors and panels using a water-based primer so that you can paint them in any color you wish. For the best result, we recommend using water-based paint and sanding the pieces slightly before painting

We also offer "Raw" on our cane doors, which means that the frame is finished with a low gloss clear coat, allowing the raw MDF wood to show through in its natural state. Due to the nature of MDF - made by compressed wood fibers - the color will vary and also have the occasional spots from fiber accumulations.

 

What is your wood tops made of?

Our solid wood tops are made of Ambrosia Maple, also known as Ghost Maple, is a type of Maple that has been inhabited by the Ambrosia Beetle, leaving intricate and distinctive contrasting coloration on the wood. This locally sourced lumber from the Northeast has a unique brown and gray figure with small holes made by the beetle.  

Please note that the tops might differ slightly from the images on the website. Like all natural wood, each piece is unique, and no two beetle striations are alike. Each top panel shade will closely resemble the shade of those in the images, and the beautiful organic patterns can vary from mild to denser. 

 

BESTA COLLECTION

 

Malm dressers and nightstands

 

What do I need to buy from IKEA?

Malm dresser or nightstand.

 

How do I replace the drawer fronts?

Re-use the four screws and dowels from IKEA’s drawer front to secure the fronts from Norse. It just takes a few minutes with a regular screwdriver. Check out our assembly video for more details.

 

Do I need to drill holes in the fronts for hardware?

Our fronts aren’t predrilled because we want to give you the option to add knobs or pulls at your chose position. You can, however, add pre-drilled holes to your order. 

What are the fronts made of?

We make our fronts in sustainable MDF wood, which we give a satin sheen paint finish for long-lasting pieces with a lux feel. We use conversion varnish, which is more durable and slightly more elastic than a lacquer.

 

DRESSER FRONTS


Legs  

 

Can I use your legs on other furniture than Besta?

Yes, you can use them on any furniture since they have a universal fitting plate. Each leg holds 150 lbs.

 

How do I attach the legs?

Attach the legs using the four screws that come with the package to screw in the fitting plate. Don't forget to use pads to avoid damaging your floor. 

 

FURNITURE LEGS

 

Hardware

 

How do I attach the pulls or knobs?

We always include screws with our hardwareIf you haven't added pre-drilled holes to your order, we recommend drilling the holes from the outside-in. Place something hard on the inside to drill through to ensure a clean-looking hole on both sides.

 

Can I use your knobs and pulls on other furniture than Besta and Malm? 

You sure can! A pretty pull or knob can really change furniture and you can attach them to any type of door or cabinet front. We include two screws with different lengths in the package for any thickness in the door.

KNOBS & PULLS

 

Shipping & returns

 

How quickly will I get my Norse order once it’s placed?

We ship doors, drawer fronts, and panels within two weeks (allow five weeks for the Ambrosia Maple wood tops). Accessories ship within three business days. We try to make the process as speedy as possible because we know you want your custom furniture. We ask for some patience and understanding since your pieces are made-to-order. We’ll keep you posted on the shipping process via email.

 

How much is shipping?

We ship with UPS Ground Service, which takes 1-5 business days. The shipping costs depend on size, weight, and location, and will be displayed at checkout. If you shop for more than $200, within the US, we cover the shipping costs. 

 

Do you ship outside the US?

We currently only ship within the US and to Canada. Please note that additional taxes may apply for shipments to Canada. For estimated duties and taxes, please visit the Canadian Border Service Agency.

 

Can I change or return my order?

You have 24 hours after your order is placed to edit your order. You can do this by contacting team@norseinteriors.com with your requested changes and order number.

We customize our doors, drawer fronts, top and side panels based on your choice of product, design, and color. We have thousands of possible combinations, and therefore, they are made-to-order and final sale.

You can return legs and knobs for a $15 restocking and shipping fee, for up to 30 days of receiving the order.  Please head to our Terms and Conditions for more details. 

 

Safety and care

 

How do secure the unit to the wall?

Always anchor storage units and dressers to the wall to ensure you and your family's safety. It also provides extra sturdiness and stability to the IKEA system. Secure the cabinet with the included wall anchoring device, or get suspension rails from IKEA. Use fasteners suitable for the walls in your home. 

Applying pressure on the furniture could tip it over, so it's important to take the suggested safety measures and anchor it to a wall.

 

How do I make Norse products last?

When you clean your Norse furniture, we recommend you use a damp cloth and water. Avoid using detergents and opt for a mild soap if needed. Don’t use anything containing bleach or ammonia as it will damage the surface. Make sure you wipe it dry immediately and carefully on all sides after using water.

We recommend cleaning the metal legs with mildly warm water and drying it immediately, to avoid corrosion and to protect the metal. Do not use any harsh chemicals or abrasive pads as this will dull and/or remove the galvanized finish. 

Pulls and knobs are cleaned with a damp cloth and water (use a mild soap if needed). You can use polish for brass pulls but make sure you use the appropriate polish. Wipe off with water and pat dry afterward. If you do use a polish, be careful that you don’t get anything on the actual doors.

 

Trade program

 

Do you offer trade discount?
Yes! Email us at team@norseinteriors.com with the name of your company and a link to your website, and we'll issue a discount code of 10%. Please note that the trade discount is not available in conjunction with any other offer or sale discount.

 

Payment plans

 

Do you offer financing and payment plans?

Yes, in the U.S. (not in Canada yet, unfortunately). We have two options if you don't want to pay for the order up-front. We have partnered with Klarna to offer:

Slice it in 4. Split your purchase into four, equal installments, at no extra cost (up to $1000). The payments are automatically collected every two weeks from your debit or credit card. The total charge is no greater than if you paid up front, and it has no impact on your credit score.

Slice it (Pay later). Slice it is a financing option, that allows you to pay for your purchases over time. It's an affordable and flexible credit issued by WebBank. There is no interest if paid in full within six months.

Simply select Klarna as your payment option at checkout. You'll receive a confirmation email outlining your purchase, due date(s), and other useful information.

 

RETURN TO SHOP