How quickly will I get my order once it's placed?
We ship doors, drawer fronts, side panels, top panels, and legs in three weeks (allow five weeks for the Ambrosia Maple wood tops). Accessories are shipped within three business days. We try to make the process as speedy as possible because we know you want your custom furniture. We ask for some patience and understanding since your pieces are made to order. We’ll keep you posted on the shipping process via email.
Do you ship outside the US?
We currently only ship within the US and to Canada. Please note that additional taxes may apply for shipments to Canada.
How much is shipping?
We ship with UPS Ground Service, which takes 1-5 business days domestically. The shipping costs depend on size, weight, and location, are displayed at checkout. Accessories ship at a flat rate within the US.
Can I change my order?
All purchases are final since our pieces are made to order, but please head to our Terms and Conditions for more details.
Do you sell samples?
We don't but all our colors are based on the Benjamin Moore color codes. Email us to learn more. In New York, you can visit Batch in Hudson Yards to see color samples, cabinets, dressers, and nightstands.
Do you offer financing and payment plans?
Yes! We have two options if you don't want to pay for the order up front. We have partnered with Klarna, in the US, to offer:
Slice it in 4. Split your purchase into four, equal installments, at no extra cost (up to $1000). The payments are automatically collected every two weeks from your debit or credit card. The total charge is no greater than if you paid up front, and it has no impact on your credit score.
Slice it (Pay later). Slice it is a financing option, that allows you to pay for your purchases over time. It's an affordable and flexible credit issued by WebBank. There is no interest if paid in full within six months.
Simply select Klarna as your payment option at checkout. You'll receive a confirmation email outlining your purchase, due date(s), and other useful information.
Do you offer assembly?
We have partnered with assembly service companies, which we highly recommend. Visit our partner list to find a provider in your area.
For more details about this particular product, head to our FAQ page.
