Terms & conditions
Last updated: 12 July 2020
These terms of sale (“Terms of Sale”) set out the terms and conditions on which we supply any of the products (“Product” or “Products”) listed on our website www.norseinteriors.com (“our site”) to you.
Please read these Terms of Sale carefully before ordering any Products from our site.
- INFORMATION ABOUT US
- ORDERING PRODUCTS
2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the process.
2.3 All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.
2.4 Unfortunately we can’t stop an order once it has been dispatched by us. See returns policy at clause 9.
2.5 Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.
2.6 You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the Products.
3.2 If we are unable to supply you with a Product, for example, because the manufacturers are out of stock or because of an error in the price (see 5.4 and 5.5 below) we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.
- IMAGES OF PRODUCTS AND NATURAL MATERIALS
4.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer will display the colors accurately or reflect the color of the Products. The Products that are delivered to you may vary slightly from those images.
4.2 Wood is a natural material that varies in color, grain pattern, texture, and appearance. Our wood products exhibit unique aspects of character, history, and age that bring distinction and are hallmarks of its authenticity. They may show character marks including but not limited to knots, surface checking, oxidation, mineral staining, holes or markings from insects. These features are not defects and Norse makes no claim to the extent of these features present in any order.
- PRICES OF PRODUCTS
5.2 The price of any Product may change from time to time, but changes will not affect any order we have accepted.
5.3 The price of a Product includes VAT (where it applies) but excludes any delivery costs, which where applicable will be added to the price of the Products and set out as part of the total amount due during the order process. Please note that purchases outside of the U.S. also might incur other taxes and fees. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered.
5.4 Due to a large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.
5.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a miss-pricing.
- HOW TO PAY
6.1 We accept payment with the payment methods listed on our site. You must pay for the Products and any applicable delivery charges in advance of delivery of the Products.
6.2 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.
7.2 Please note that we only deliver to addresses in the United States and Canada at this point.
7.3 Your estimated dispatch date will be as set out in a dispatch confirmation sent by email. This dispatch date indicates when we expect to send the Products to our delivery partner. Please refer to the Shipping section of the FAQs page to find out more about our dispatch and delivery process and how long after dispatch you should expect the Products to be delivered. Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately, we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.
7.4 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery.
7.5 If you have trouble finding out the status of your order or tracking its progress, please contact email@example.com.
- RISK AND OWNERSHIP
8.2 The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products.
- CANCELLATION, RETURNS, AND REFUND POLICY
9.1 You have 24 hours after your order is placed to make changes or cancel your order. You can do this by contacting firstname.lastname@example.org with your requested changes and order number.
We make furniture custom to you. The unique ordering implies, therefore, that there is no right of return on Norse's customized Products, including doors, drawer fronts, top, and side panels. Sales for all custom pieces are final. All custom pieces are non-refundable and cannot be returned or exchanged.
Non-customized Products, legs, knobs, pulls, and samples can be returned for up to 30 days of receiving the order. You can return or exchange legs and hardware for a $25 restocking and shipping fee ($35 on orders from Canada) for up to 30 days since receiving the order. Materials must be returned in unused and resellable condition with the original packaging.
9.2 In case of damages on your order during transport we provide a new order to live fully up to the expectations and standards - and we do it as quickly as we can. Products damaged during transport must be documented with a picture that clearly shows damaged packaging. If you are in any doubt you should always wait to unpack your order. You are within your rights to refuse receipt of the order if the package is damaged.
We don't offer compensation for operating loss, loss of time or any other indirect losses.
10.2 Warranty Claim Process: To make a claim under the Warranty, you must follow the following procedure:
(a) Notify us in writing, via email email@example.com, of the Defect within 30 days of the date you discover or ought reasonably to have discovered the defect;
(b) Provide us with a copy of the receipt as proof of the original date of purchase;
(c) Return the furniture to us following our acceptance of your claim and confirmation of the return logistics. We will revert to you on these points within 30 days of receiving your notification and proof of purchase. Should transportation costs be incurred in connection with the return from an address within the United States, you will not be liable for these costs.
- YOUR INFORMATION
- OUR LIABILITY TO YOU
12.2 Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
12.3 If we fail to comply with a contract between you and us, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Sale or our negligence, but we will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if the loss or damage was an obvious consequence of our breach or if the loss or damage was contemplated by you and us at the time we entered into the contract.
12.4 The maximum loss or damage we will be responsible for is limited to the price you have paid us for the Product to which the loss or damage you suffer relates.
- EVENTS OUTSIDE OUR CONTROL
- RESOLVING DISPUTES
14.2 In the unlikely event that we are not able to resolve the dispute informally, disputes will be adjudicated in the state and federal courts having jurisdiction over disputes arising in New York, USA.
- EACH OF THESE TERMS OPERATES INDEPENDENTLY
- UPDATING THESE TERMS OF SALE
- RIGHTS OF THIRD PARTIES
17.1 Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.
Last updated: 23 February 2022
- INFORMATION ABOUT US
- PURCHASE OF PRODUCTS
- YOUR PERSONAL INFORMATION
- YOUR ACCOUNT AND PASSWORD
4.3 If you know or suspect that anyone other than you knows your login details, you must promptly notify us at firstname.lastname@example.org.
- USER CONTENT
5.1 You confirm that images, sounds, text or information that you share or create, sending us feedback or comments on the Products or the site, or posting on social networks regarding the Products will meet the Rules of Acceptable Use (as below).
5.2 You give us unlimited permission to use your User Content and allow others to do the same for no fee. In legal terms this means that you grant us a worldwide, non-exclusive, royalty-free and perpetual license to use, copy, reproduce, distribute, adapt, re-format, modify, publish, translate, license and sub-license the User Content anywhere and in any form for the purposes of operating our site and business.
5.4 We do not generally check or moderate any User Content, including before it is added to Unboxed. We may later check, moderate, reject, refuse or delete any User Content if we believe that it breaks any of the Rules of Acceptable Use.
- SMS/MMS MARKETING MESSAGING
5.1 By consenting to Norse Interiors’ SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Norse Interiors through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
5.2 Your participation in this program is completely voluntary. User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrollment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system (“ATDS” or “autodialer”). Message and data rates may apply. User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
5.3 We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
5.4 We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
5.5 The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
5.6 To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
- RULES OF ACCEPTABLE USE
6.4 The responses described above are not limited and we may take any other action we reasonably deem appropriate.
- NOTICE AND TAKE DOWN POLICY
(a) infringes your rights or any rights of a third party you represent; or
(b) other breaches the Rules of Acceptable Use,
please tell us immediately via email email@example.com.
7.2 When reporting content please provide the information described below in your notice to us: (a) your name and contact details; and (b) a statement explaining whether you believe that the content you are contacting us about: (i) infringes your rights; (ii) the rights of a third party who you represent; or (iii) you otherwise believe the content breaches the Rules of Acceptable Use.
7.3 We will take the action that we believe is appropriate depending on the nature of the content you report. This may include taking no action where we believe the reported content does not infringe any rights or the Rules of Acceptable Use. We are not obliged to discuss or inform you about our chosen course of action following a report from you.
- LIMITED LICENCE
(a) making commercial use of our site's content;
(b) reproduction of the Norse Interiors logo, trademarks or any other content available on our site; and
(c) downloading or copying any of our site content for yourself or for a third-party.
8.2 If you wish to make any use of material on our site other than that set out above, please contact: firstname.lastname@example.org.
- DISCLAIMER AND LIABILITY
9.2 We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.
9.3 Whilst we make reasonable efforts to ensure that any information presented on our site is correct, the information on our site is presented without any guarantees, conditions or warranties or any kind and the site is made available to you on an “AS IS” basis. We are not responsible for anything that occurs from your reliance on the content of our site.
9.4 In any event, we will never take any responsibility for User Content and you use and rely on any User Content entirely at your own risk.
9.5 We exclude all warranties and conditions implied by statute, common law or the law of equity, to the extent permitted by applicable law.
9.6 Because our site is provided free of charge, we will not, in any way, be liable for any loss or damage (whether direct or indirect) in tort (including negligence), breach of contract, breach of statutory or otherwise (even if foreseeable) in connection with any use you make of our site or the information presented on it.
- LINKS AND LINKING
10.1 Links to third party websites from our site are provided solely for your convenience. If you use these links you leave our site. We do not control and are not responsible for, these websites, their content or their availability. We, in no way, endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.
10.2 You may link to our website (www.norse-interiors.com), provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.
- JURISDICTION AND APPLICABLE LAW
13.1 Disputes will be adjudicated in the state and federal courts having jurisdiction over disputes arising in New York, USA.
14.1 If you would like to provide feedback on our site, please contact us at email@example.com.